Refund policy

Effective Date: 29 April 2025

Thank you for shopping at Shopnoor. We are committed to providing high-quality products and a smooth shopping experience. Please read our Replacement & Refund Policy carefully before making a purchase.

Replacement Eligibility

We will provide a replacement if the product you receive is:

Incorrect or different from what you ordered
Damaged during delivery
Defective or faulty
Broken upon arrival

To qualify for a replacement, the issue must be reported within the timeframes outlined below.

Replacement Request Timeframe

Replacement requests must be submitted within 30 days of the delivery date.

Within 7 days of delivery: Replacement will be processed free of charge.
After 7 days (up to 30 days): Replacement requests may be subject to applicable handling or shipping charges.

How to Request a Replacement

To request a replacement, please contact our customer support team at uiumer96@gmail.com within the eligible timeframe.

To help us process your request quickly, please provide:

Your order number or proof of purchase
A clear description of the issue
A video showing the damaged, defective, broken, or incorrect product

In some cases, our support team may be able to resolve the issue without requiring a replacement. If a replacement is approved, we will provide the necessary instructions.

Replacement Process

If your replacement request is approved, you may be asked to return the product in its original packaging, including the original product box and all accessories, to the following address:

Tazah Global LLC
Warehouse #13, Plot #4488
Al Sajaa Industrial
Sharjah, UAE

Once the returned item is received and inspected, a replacement product will be shipped within 5 working days, subject to stock availability.

Non-Eligible Replacement Requests

Replacement requests will not be accepted for:

Change of mind
Products damaged due to misuse, negligence, or improper handling
Products returned without approval from our customer support team

Refund Policy

At this time, Shopnoor does not offer refunds. Eligible issues involving incorrect, damaged, defective, or broken products will be resolved through a replacement in accordance with this policy.